Frequently asked questions
If you have any additional questions, don't hesitate to contact us.
How does the free trial work?
Our free trial provides you with a full version of the platform for thirty days. You'll find that you get the full experience of the software, so you know exactly what you're getting when you become a WorkStory customer.
What happens at the end of the trial?
At the end of the 30 day trial, we will prompt you with the decision to subscribe or not! If not, that's totally ok. If you choose to continue with WorkStory, you'll have the choice to pick between our quarterly or annual subscription options.
Do I have to sign a contract?
If you sign up for a quarterly subscription, there's no contract - just pay as you go. If you'd like to sign up for an annual plan, we do provide an agreement that outlines all of the terms for your review and signature.
What if I want to cancel?
Not a problem. I you decide that you'd like to cancel your subscription your service will continue to run up until your next pay period.
How long does it take to get set up?
You have enough going on...so we try to provide a "white-glove" onboarding service. We'll build out the team, give you a suggested starting list of questions, and work to coordinate training sessions. You're free to work with us as in-depth as you'd like on building out the initial question set.
We're happy to work at your speed - we can get a team started same-day or take some time to get started. Typically we'll take a few days and guide the administrator through the steps of the process.
What sort of support do we receive during the trial?
The support you receive during the trial is the same support you'll receive as a customer. You have a designated team member who is available to answer any questions. We also encourage you to share their information with your team members who are free to reach out with individual questions or technical issues.
If your representative is not able to get back to you as soon as you need them, we also have a general customer service email (hello@workstory.team) and phone number (561-380-8288) that you can use to get in touch with the team.
Have more questions?
If you have any additional questions, email us any time.
