Software Engineering

The Metric that Predicts Turnover: Why eNPS Matters More Than Ever

Employee engagement measurement has never been more essential. As organizations embrace hybrid policies and evolve workplace models, they need to closely monitor how these seismic shifts impact the workforce. That's where regularly measuring employee Net Promoter Score (eNPS) comes in.
Published on
March 2024

Employee engagement measurement has never been more essential. As organizations embrace hybrid policies and evolve workplace models, they need to closely monitor how these seismic shifts impact the workforce.

That's where regularly measuring employee Net Promoter Score (eNPS) comes in.

What is eNPS and Why It Matters

eNPS simply measures employee loyalty and satisfaction by asking "How likely are you to recommend this company as a place to work?"

Scores range from -100 to 100. Positive eNPS (above 0) indicates engaged employees, while negative eNPS signals potential problems.

By tracking eNPS over time, organizations can detect dips that threaten culture, productivity and retention early before they spiral.

With new workplace models disrupting old norms, having a pulse on engagement is crucial.

How to Measure and Act on eNPS

Gather eNPS feedback through quick pulse surveys sent regularly throughout the year.

Here are a few tips when it comes to collecting and analyzing the information;

  • Allow for anonymous answers. Anonymous responses encourage candid input.
  • Segment data by factors like department, tenure and demographics to pinpoint specific needs.
  • For any concerning low scores, conduct targeted follow-up surveys and focus groups.

As much as you can, dig into what’s driving disengagement. Perhaps it's communication breakdowns, unclear career paths, manager relationships or other issues.

Once you've diagnosed some of the core items, then, swiftly address concerns with appropriate solutions.

Being transparent on what improvement are made is critical. While your improvements may not work the first time around, the fact that you're trying them can be hugely motivating for your team.

The Payoff of Highly Engaged Employees

Organizations with strong engagement enjoy less turnover, greater innovation, improved client satisfaction and stronger financial performance.

Gallup estimates actively disengaged employees cost the US $483 billion to $605 billion per year in lost productivity.

By making eNPS central to understanding employees, companies create a thriving culture where people feel their voice matters. This powers retention and adaptation in times of change.

Continuously Listen With Ongoing Performance Management

Measuring and acting on eNPS is crucial, but it's just one snapshot. Combining it with continuous performance management provides an always-on view of engagement.

Platforms like WorkStory enable gathering peer feedback, mentorship and praise year-round. This fosters an open, listening culture where issues get surfaced early.

Take a Continuous Approach to Boosting Engagement

Listening to employees through eNPS and ongoing feedback is the foundation. But it must be combined with action.

WorkStory allows managers to track progress on engagement goals, redirect efforts if needed, and demonstrate improvements made. This closes the loop.

By combining eNPS with continuous performance management, organizations can nurture a truly engaged, empowered workforce ready to excel today and adapt tomorrow.

Is your culture ready?

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Whenever you’re ready, here are 4 ways WorkStory can help you:

  1. The WorkStory Platform: Our all-in-one performance management solution. WorkStory makes it easy to gather continuous feedback, run 360 reviews, and track team progress—all in one place. Perfect for teams looking to move beyond traditional performance reviews.
  2. The Performance Review Builder Tool: Create customized performance reviews that fit your organization’s unique needs. Tailor the reviews to each role, streamline the review process, and focus on growth-oriented feedback.
  3. Performance Review Templates: Access a library of pre-built, best-in-class performance review templates that are ready to use. Whether you need templates for leadership, team members, or cross-functional roles, we’ve got you covered.
  4. HR Document Templates: From onboarding checklists to change management guides, our HR templates are designed to save time and ensure consistency across your organization. Simply download, customize, and implement.
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