You’re a busy manager running your business, and researching the best performance review questions you can use to grow your team is time-consuming. So, we took the liberty of doing this legwork for you.
These example templates can help you create a better review experience by asking the right questions for each role.
We've curated the best questions by researching industry standard practices, pulling examples from our most successful teams, and by incorporating other other subjective parameters that we think would contribute best to growth. We hope this will help you save time in your own performance management process.
Hotels strive to deliver exceptional hospitality services, ensuring comfort, convenience, and a memorable stay for their guests. Hotels play a crucial role in the tourism and travel industry, catering to both business and leisure travelers, and contributing significantly to the local economy.
Oversees the restaurant’s daily operations, including food quality, service standards, menu development, and staff management. The manager ensures compliance with health and safety regulations, manages customer relations, and works on increasing profitability through efficient supply chain management and marketing strategies.
Performance Areas:
Quality Control and Service
How does the manager ensure the consistency and quality of food served?
What training programs are in place for staff to enhance service quality?
How does the manager monitor and act on customer feedback regarding service?
Menu Development
How does the manager contribute to menu planning and innovation?
What strategies are used to respond to customer preferences and trends?
How is menu pricing determined to balance profitability and customer satisfaction?
Health and Safety
What measures are implemented to ensure food safety and hygiene standards?
How does the manager ensure compliance with health regulations?
What training is provided to staff on maintaining cleanliness and safety in the restaurant?
Customer Relations
How does the manager handle customer complaints and feedback?
What initiatives are taken to build loyalty and repeat business?
How does the manager use customer data to personalize service and improve the dining experience?
Supply Chain Management
How does the manager ensure the reliability and quality of suppliers?
What steps are taken to manage inventory efficiently and reduce waste?
How does the manager negotiate with suppliers to obtain the best prices and terms?
Operational Efficiency and Profitability
How well does the manager optimize inventory and reduce waste?
Does the manager implement effective staff scheduling to ensure optimal service?
How does the manager foster a positive work environment and staff retention?
Overall Performance:
Summarize the employee's performance during the review period.
Highlight key strengths and areas for improvement.
Goals and Development:
Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
Identify areas for professional development and training opportunities.
Additional Comments:
Provide any additional comments or feedback about the employee's performance.
Engages with tourists to provide informative and entertaining tours. The guide shares knowledge about local history, culture, and attractions, ensuring a memorable experience. Safety, itinerary planning, and cultural sensitivity are key responsibilities, alongside gathering and acting on feedback to improve tour quality.
Performance Areas:
Knowledge and Expertise
How does the tour guide stay updated with the latest information on the tour sites?
What methods does the guide use to make historical facts and stories engaging?
How does the guide ensure they are prepared to answer unexpected questions?
Safety Management
How does the guide ensure the safety and well-being of tourists during tours?
What procedures are in place for handling emergencies or unexpected situations?
How does the guide communicate safety guidelines to tourists?
Itinerary Planning
How does the guide design engaging and informative tour itineraries?
What considerations are taken into account when selecting tour sites and activities?
How flexible is the tour itinerary to accommodate tourist preferences?
Cultural Sensitivity
How does the guide demonstrate respect and sensitivity towards local cultures?
What efforts are made to educate tourists on local customs and etiquette?
How does the guide handle culturally sensitive topics during tours?
Feedback and Improvement
How does the guide gather and respond to feedback from tourists?
What actions are taken to improve the quality of tours based on tourist feedback?
How does the guide stay motivated and enthusiastic about providing high-quality tours?
Communication and Engagement
How does the tour guide ensure information is accurate and engagingly presented?
Does the guide adapt their communication style to meet the needs of diverse groups?
How effectively does the guide handle questions and provide insightful answers?
Overall Performance:
Summarize the employee's performance during the review period.
Highlight key strengths and areas for improvement.
Goals and Development:
Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
Identify areas for professional development and training opportunities.
Additional Comments:
Provide any additional comments or feedback about the employee's performance.
Responsible for overseeing all operations and business activities of the hotel to ensure goals are met. The manager leads the hotel team in providing top-quality service to guests, optimizing operations for efficiency, managing finances, and promoting the hotel to increase bookings and revenue.
Performance Areas:
Customer Service Excellence
How does the manager train staff to deliver outstanding customer service?
What measures are implemented by the manager to handle guest complaints effectively?
How does the manager assess and improve guest satisfaction levels?
Operational Efficiency
How does the manager optimize hotel operations to reduce costs?
What strategies are implemented for energy conservation and sustainability?
How does the manager use technology to improve operational efficiency?
Financial Management
How does the manager forecast and manage the hotel’s budget?
What measures are taken to increase hotel revenue?
How does the manager control expenses without compromising service quality?
Staff Development
What programs does the manager implement for staff training and development?
How does the manager promote career growth and retention among employees?
What strategies are used to maintain high staff morale and job satisfaction?
Marketing and Sales
How does the manager enhance the hotel's market presence and brand reputation?
What initiatives are taken to drive bookings and occupancy rates?
How does the manager collaborate with travel agencies and online platforms?
Leadership and Team Management
How effectively does the manager lead the hotel staff and manage team dynamics?
Does the manager foster a culture of continuous improvement among staff?
How does the manager address and resolve conflicts within the team?
Overall Performance:
Summarize the employee's performance during the review period.
Highlight key strengths and areas for improvement.
Goals and Development:
Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
Identify areas for professional development and training opportunities.
Additional Comments:
Provide any additional comments or feedback about the employee's performance.
Hotel Revenue Managers oversee the pricing and distribution strategy of hotel rooms to maximize revenue and occupancy levels.
Performance Areas:
Hotel Revenue Managers play a critical role in analyzing market trends, competitor pricing, and demand forecasts to develop effective pricing strategies that optimize revenue and occupancy levels. They collaborate with sales, marketing, and operations teams to align revenue management initiatives with business goals and drive profitability.
Revenue Analysis and Forecasting
Does the employee utilize advanced analytics techniques, such as segmentation analysis and price optimization models, to identify revenue opportunities and inform pricing decisions?
How well does the employee forecast demand and occupancy trends based on historical data, market analysis, and external factors?
How effectively does the employee analyze competitor pricing strategies and market dynamics to adjust room rates and optimize revenue?
Pricing Strategy Development
How well does the employee develop and implement pricing strategies that balance demand optimization with rate competitiveness in the market?
Does the employee conduct regular pricing reviews and adjustments to capitalize on demand fluctuations and maximize revenue potential?
How effectively does the employee collaborate with sales and marketing teams to align pricing strategies with promotional campaigns and revenue targets?
Distribution Management
How effectively does the employee manage distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), and direct booking channels?
Does the employee optimize channel mix and inventory allocation to maximize revenue and minimize distribution costs?
How well does the employee monitor channel performance and implement strategies to improve visibility, conversion rates, and profitability?
Inventory Control
How effectively does the employee manage room inventory, availability controls, and overbooking practices to optimize revenue and occupancy levels?
Does the employee implement dynamic pricing and inventory management strategies to capitalize on demand peaks and minimize revenue dilution?
How well does the employee balance inventory restrictions with demand forecasting to maximize revenue while ensuring guest satisfaction and loyalty?
Rate Parity and Channel Management
How effectively does the employee monitor rate parity across distribution channels and enforce pricing integrity to protect hotel brand value and profitability?
Does the employee implement channel management strategies to optimize inventory availability and rate competitiveness while adhering to brand standards and contractual agreements?
How well does the employee identify and address rate disparities and unauthorized discounting to maintain price integrity and revenue consistency?
Revenue Performance Analysis
How effectively does the employee analyze revenue performance metrics, such as RevPAR, ADR, and occupancy rate, to evaluate the effectiveness of revenue management strategies?
Does the employee identify trends and anomalies in revenue data and performance metrics, providing actionable insights and recommendations to optimize revenue performance?
Overall Performance:
Summarize the employee's performance during the review period.
Highlight key strengths and areas for improvement.
Goals and Development:
Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
Identify areas for professional development and training opportunities.
Additional Comments:
Provide any additional comments or feedback about the employee's performance.
Hotel Event Coordinators are responsible for planning, organizing, and executing a wide range of events, such as weddings, conferences, banquets, and meetings, to ensure seamless and memorable experiences for guests and clients.
Performance Areas:
Event Planning and Coordination
How well does the employee consult with clients to understand their event requirements, preferences, and expectations, and translate them into detailed event plans, timelines, and proposals?
Does the employee coordinate with internal departments, vendors, and third-party suppliers to secure event logistics, such as venue setup, catering, audiovisual equipment, and décor, ensuring seamless execution and guest satisfaction?
How effectively does the employee manage event budgets, contracts, and negotiations to achieve cost-effective solutions while maintaining high-quality standards and meeting revenue targets?
Client Relationship Management
How well does the employee build and maintain strong relationships with clients, providing personalized service, timely communication, and proactive support throughout the event planning and execution process?
Does the employee anticipate client needs, preferences, and concerns, offering creative solutions, recommendations, and value-added services to enhance their overall experience and satisfaction?
How effectively does the employee handle client inquiries, requests, and feedback, resolving issues promptly and professionally to foster long-term loyalty and repeat business?
On-Site Event Management
How well does the employee oversee on-site event logistics, including setup, coordination of vendors and staff, guest registration, and seamless flow of activities, to ensure events run smoothly and according to plan?
Does the employee troubleshoot and resolve any issues or challenges that arise during events, demonstrating flexibility, resourcefulness, and calmness under pressure?
How effectively does the employee provide leadership, direction, and support to event staff and volunteers, ensuring everyone understands their roles and responsibilities and delivers exceptional service to guests and clients?
Event Marketing and Promotion
How well does the employee collaborate with the sales and marketing teams to develop and execute event marketing strategies, campaigns, and promotional materials that attract target audiences and drive event attendance and revenue?
Does the employee leverage various channels, such as social media, email marketing, website listings, and partnerships, to promote events effectively and reach potential attendees?
How effectively does the employee analyze event performance metrics, attendee feedback, and return on investment to evaluate the success of marketing initiatives and identify areas for improvement or optimization?
Guest Experience Enhancement
How well does the employee design and implement creative and engaging event experiences, activities, and amenities that delight guests, differentiate the hotel's events from competitors, and exceed guest expectations?
Does the employee collaborate with culinary, beverage, and entertainment teams to curate memorable dining, beverage, and entertainment options that enhance the overall event experience and leave a lasting impression on guests?
How effectively does the employee collect and analyze guest feedback, surveys, and testimonials to identify trends, preferences, and opportunities for innovation and enhancement in future events?
Vendor Management
How well does the employee select, negotiate with, and manage vendors and suppliers, ensuring they deliver quality products and services on time and within budget for events?
Does the employee establish and maintain positive and collaborative relationships with vendors, fostering open communication, trust, and mutual respect to ensure seamless coordination and execution of event logistics?
How effectively does the employee evaluate vendor performance, address any issues or discrepancies, and implement corrective actions or improvements to enhance overall event quality and efficiency?
Overall Performance:
Summarize the employee's performance during the review period.
Highlight key strengths and areas for improvement.
Goals and Development:
Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
Identify areas for professional development and training opportunities.
Additional Comments:
Provide any additional comments or feedback about the employee's performance.
Hotel Chefs oversee the culinary operations of a hotel, including menu planning, food preparation, kitchen management, and staff supervision, to ensure high-quality dining experiences for guests.
Performance Areas:
Menu Development and Planning
How well does the employee develop menus that reflect the hotel's culinary concept, market trends, and guest preferences, while considering dietary restrictions and seasonal availability?
Does the employee collaborate with the management team, culinary staff, and vendors to plan and execute menus for various dining outlets, events, and special occasions?
How effectively does the employee conduct menu tastings, gather feedback, and make adjustments to optimize guest satisfaction and revenue generation?
Kitchen Operations Management
How well does the employee oversee kitchen operations, including food preparation, cooking, plating, and presentation, to maintain consistency, quality, and adherence to culinary standards?
Does the employee manage inventory, food costs, and waste reduction strategies to maximize profitability while minimizing food waste and spoilage?
How effectively does the employee ensure compliance with food safety, sanitation, and hygiene standards, including HACCP guidelines, to uphold health and safety regulations?
Staff Training and Development
How well does the employee recruit, train, and mentor kitchen staff, fostering a positive work environment, teamwork, and professional growth opportunities?
Does the employee provide ongoing coaching, feedback, and performance evaluations to kitchen personnel to enhance culinary skills, productivity, and job satisfaction?
How effectively does the employee promote cross-training and skill development initiatives to build a versatile and capable kitchen team?
Guest Satisfaction and Feedback
How well does the employee monitor guest feedback, reviews, and comments related to dining experiences, analyzing trends and identifying areas for improvement or innovation?
Does the employee interact with guests during dining service, soliciting feedback, addressing concerns, and ensuring a personalized and memorable experience?
How effectively does the employee implement guest-centric initiatives, such as special menus, culinary events, or chef's table experiences, to enhance guest satisfaction and loyalty?
Food Quality and Presentation
How well does the employee maintain high standards of food quality, flavor, freshness, and presentation across all menu items and dining outlets, consistently exceeding guest expectations?
Does the employee conduct regular inspections and tastings of food products and dishes to ensure adherence to recipes, specifications, and brand standards?
How effectively does the employee collaborate with suppliers, vendors, and purveyors to source premium ingredients and seasonal produce, supporting a farm-to-table culinary approach?
Revenue Optimization
How well does the employee contribute to revenue optimization strategies by implementing cost-effective menu engineering, pricing strategies, and upselling techniques to maximize profitability and revenue per available seat?
Does the employee analyze financial data, sales reports, and performance metrics to identify opportunities for revenue growth, cost containment, and operational efficiency improvements?
How effectively does the employee collaborate with the sales and marketing teams to develop and promote culinary offerings, packages, and promotions that drive guest satisfaction and revenue generation?
Overall Performance:
Summarize the employee's performance during the review period.
Highlight key strengths and areas for improvement.
Goals and Development:
Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
Identify areas for professional development and training opportunities.
Additional Comments:
Provide any additional comments or feedback about the employee's performance.
Front Desk Agents are responsible for providing exceptional customer service to guests during the check-in and check-out process, as well as handling inquiries, reservations, and guest requests.
Performance Areas:
Guest Check-in and Check-out
How well does the employee greet guests warmly upon arrival, expedite the check-in process, and ensure accurate registration and room assignment?
Does the employee efficiently process guest check-outs, settle accounts, and provide departure assistance and information?
How effectively does the employee handle guest inquiries, requests, and concerns during the check-in and check-out process, demonstrating professionalism and problem-solving skills?
Reservation Management
How well does the employee manage guest reservations, modifications, and cancellations, ensuring accuracy and adherence to hotel policies and procedures?
Does the employee utilize reservation management systems and software to check room availability, process bookings, and maintain up-to-date records?
How effectively does the employee communicate reservation details and special requests to other hotel departments to ensure seamless guest experiences?
Customer Service and Communication
How well does the employee respond to guest inquiries, requests, and concerns in person, over the phone, and via email, providing accurate information and timely assistance?
Does the employee demonstrate active listening skills, empathy, and patience when addressing guest needs and resolving issues?
How effectively does the employee communicate hotel services, amenities, and policies to guests, promoting upsell opportunities and enhancing guest satisfaction?
Problem Resolution
How well does the employee anticipate and address potential issues or conflicts during guest interactions, proactively seeking solutions and preventing escalations?
Does the employee handle guest complaints and concerns promptly, professionally, and to the satisfaction of the guest?
How effectively does the employee escalate unresolved issues or complex situations to management or other departments for resolution?
Cash Handling and Financial Transactions
How well does the employee handle cash, credit card transactions, and guest accounts accurately and securely, following established procedures and protocols?
Does the employee balance cash drawers, reconcile transactions, and maintain accurate records of financial transactions and guest accounts?
How effectively does the employee identify and resolve discrepancies or errors in financial transactions, ensuring accountability and compliance with audit standards?
Safety and Security
How well does the employee maintain vigilance and awareness of the lobby area, monitoring guest activity and addressing any security concerns or suspicious behavior?
Does the employee follow security protocols and procedures to safeguard guest belongings, protect sensitive information, and ensure the safety of guests and staff?
How effectively does the employee respond to emergency situations or incidents, following established protocols and providing assistance and support as needed?
Overall Performance:
Summarize the employee's performance during the review period.
Highlight key strengths and areas for improvement.
Goals and Development:
Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
Identify areas for professional development and training opportunities.
Additional Comments:
Provide any additional comments or feedback about the employee's performance.
Concierges provide personalized assistance and recommendations to guests, ensuring a memorable and enjoyable experience during their stay.
Performance Areas:
Guest Services
How well does the employee anticipate and fulfill guests' needs and requests, providing attentive and personalized service?
Does the employee demonstrate knowledge of local attractions, restaurants, and entertainment options, offering relevant recommendations and assistance?
How effectively does the employee handle guest inquiries, complaints, and special requests, resolving issues promptly and professionally?
Reservation Management
How well does the employee manage guest reservations, including room bookings, restaurant reservations, and activity bookings, ensuring accuracy and efficiency?
Does the employee coordinate with other departments, such as housekeeping and maintenance, to accommodate guest requests and preferences?
How effectively does the employee utilize reservation management systems and software to streamline booking processes and maintain up-to-date records?
Guest Relations
How well does the employee build rapport with guests, creating a welcoming and hospitable atmosphere that enhances the overall guest experience?
Does the employee engage with guests proactively, seeking feedback and opportunities to exceed expectations and foster loyalty?
How effectively does the employee handle guest complaints and concerns, demonstrating empathy, patience, and problem-solving skills?
Concierge Services
How well does the employee coordinate special services and amenities for guests, such as transportation arrangements, event tickets, and special occasion celebrations?
Does the employee maintain a network of local vendors and service providers to fulfill guest requests efficiently and effectively?
How effectively does the employee communicate with guests about available services and amenities, promoting upsell opportunities and enhancing revenue generation?
Event Planning Support
How well does the employee assist guests with event planning and coordination, including meetings, conferences, and special events?
Does the employee collaborate with event planners, vendors, and other stakeholders to ensure seamless execution and guest satisfaction?
How effectively does the employee manage event logistics, such as room setup, audiovisual equipment, and catering arrangements, to meet guest expectations and event requirements?
Cultural and Language Proficiency
How well does the employee demonstrate cultural awareness and sensitivity when interacting with guests from diverse backgrounds and nationalities?
Does the employee possess language proficiency in multiple languages to effectively communicate with international guests and accommodate language preferences?
How effectively does the employee adapt communication styles and service approaches to meet the needs and preferences of different guest demographics?
Overall Performance:
Summarize the employee's performance during the review period.
Highlight key strengths and areas for improvement.
Goals and Development:
Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
Identify areas for professional development and training opportunities.
Additional Comments:
Provide any additional comments or feedback about the employee's performance.
Concierge Specialists provide personalized assistance and recommendations to guests, ensuring a memorable and enjoyable experience during their stay. They assist with reservations, transportation arrangements, and local activity bookings, catering to guests' needs and preferences.
Performance Areas:
Guest Services
How effectively does the employee greet and assist guests upon arrival, providing information and recommendations for local attractions and services?
Does the employee handle guest inquiries and requests promptly and courteously, ensuring high levels of customer satisfaction?
How well does the employee anticipate guests' needs and proactively offer personalized assistance and recommendations?
Reservations Management
How effectively does the employee manage room reservations, ensuring accuracy and timely processing?
Does the employee coordinate special requests and accommodations for guests, such as room preferences and dietary restrictions?
How well does the employee handle reservation cancellations and modifications while maintaining guest satisfaction?
Concierge Desk Operations
How effectively does the employee manage the concierge desk, maintaining a professional and welcoming environment for guests?
Does the employee stay informed about local events, dining options, and attractions to provide up-to-date recommendations to guests?
How well does the employee handle guest complaints and issues, resolving them efficiently and diplomatically?
Transportation Coordination
How effectively does the employee arrange transportation services for guests, including airport transfers, taxi bookings, and rental car arrangements?
Does the employee ensure that transportation services meet guests' preferences and requirements for comfort and convenience?
How well does the employee communicate transportation details and schedules to guests, ensuring smooth transitions and arrivals?
Activity Planning
How effectively does the employee assist guests in planning and booking recreational activities and excursions, such as tours, tickets, and sightseeing trips?
Does the employee provide detailed information about activity options, pricing, and availability, helping guests make informed decisions?
How well does the employee handle reservations for popular attractions and events, ensuring guests' access and enjoyment?
Cultural Knowledge
How well does the employee demonstrate knowledge of the local area, including landmarks, historical sites, and cultural attractions?
Does the employee provide insights into local customs, traditions, and etiquette, enhancing guests' cultural experiences?
How effectively does the employee recommend culturally enriching activities and experiences that align with guests' interests and preferences?
Overall Performance:
Summarize the employee's performance during the review period.
Highlight key strengths and areas for improvement.
Goals and Development:
Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
Identify areas for professional development and training opportunities.
Additional Comments:
Provide any additional comments or feedback about the employee's performance.
Event Coordinators plan, organize, and execute various events and functions hosted by the hospitality establishment, such as conferences, weddings, and corporate gatherings. They coordinate logistics, manage vendors, and ensure that events run smoothly and meet clients' expectations.
Performance Areas:
Event Planning
How effectively does the employee conceptualize and plan events based on clients' needs and specifications?
Does the employee create detailed event timelines, budgets, and proposals that outline all aspects of the event?
How well does the employee coordinate with clients and stakeholders to finalize event details and ensure alignment with expectations?
Logistics Management
How effectively does the employee coordinate logistical aspects of events, including venue selection, catering arrangements, and equipment rentals?
Does the employee liaise with vendors and service providers to secure necessary resources and services for events?
How well does the employee manage event setup, teardown, and on-site logistics to ensure seamless execution?
Client Communication
How effectively does the employee communicate with clients throughout the event planning process, providing updates, addressing concerns, and soliciting feedback?
Does the employee respond promptly to client inquiries and requests, demonstrating professionalism and attentiveness?
How well does the employee manage client expectations and ensure that all contractual obligations are met?
Vendor Coordination
How effectively does the employee identify and contract suitable vendors and suppliers for event services, such as catering, audiovisual equipment, and décor?
Does the employee negotiate pricing, terms, and contracts with vendors to secure favorable arrangements for clients?
How well does the employee oversee vendor performance and manage relationships to ensure quality service delivery?
On-Site Management
How effectively does the employee oversee event execution on-site, ensuring that all aspects of the event run smoothly and according to plan?
Does the employee address issues and emergencies as they arise, making quick and effective decisions to minimize disruptions?
How well does the employee coordinate with staff and volunteers to delegate tasks and maintain a cohesive team during events?
Budget Control
How effectively does the employee manage event budgets, tracking expenses, and controlling costs to ensure profitability and adherence to financial targets?
Does the employee identify cost-saving opportunities and efficiencies without compromising event quality or client satisfaction?
How well does the employee reconcile financial records and provide accurate budget reports to clients and management?
Overall Performance:
Summarize the employee's performance during the review period.
Highlight key strengths and areas for improvement.
Goals and Development:
Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
Identify areas for professional development and training opportunities.
Additional Comments:
Provide any additional comments or feedback about the employee's performance.
We know that choosing the right performance review questions can be daunting. These are the best options we found during our research, and we hope they're helpful for your team.
If you think there's an excellent addition that should be made, drop an email to our team at hello@workstory.team. Until then, happy growing!
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