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Hotels

Hotel General Manager

Performance Review Example

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Hotels

Hotel General Manager

Job Description:
Responsible for overseeing all operations and business activities of the hotel to ensure goals are met. The manager leads the hotel team in providing top-quality service to guests, optimizing operations for efficiency, managing finances, and promoting the hotel to increase bookings and revenue.
Performance Areas:
Customer Service Excellence
  1. How does the manager train staff to deliver outstanding customer service?
  2. What measures are implemented by the manager to handle guest complaints effectively?
  3. How does the manager assess and improve guest satisfaction levels?
Operational Efficiency
  1. How does the manager optimize hotel operations to reduce costs?
  2. What strategies are implemented for energy conservation and sustainability?
  3. How does the manager use technology to improve operational efficiency?
Financial Management
  1. How does the manager forecast and manage the hotel’s budget?
  2. What measures are taken to increase hotel revenue?
  3. How does the manager control expenses without compromising service quality?
Staff Development
  1. What programs does the manager implement for staff training and development?
  2. How does the manager promote career growth and retention among employees?
  3. What strategies are used to maintain high staff morale and job satisfaction?
Marketing and Sales
  1. How does the manager enhance the hotel's market presence and brand reputation?
  2. What initiatives are taken to drive bookings and occupancy rates?
  3. How does the manager collaborate with travel agencies and online platforms?
Leadership and Team Management
  1. How effectively does the manager lead the hotel staff and manage team dynamics?
  2. Does the manager foster a culture of continuous improvement among staff?
  3. How does the manager address and resolve conflicts within the team?
Overall Performance:
  • Summarize the employee's performance during the review period.
  • Highlight key strengths and areas for improvement.
Goals and Development:
  • Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
  • Identify areas for professional development and training opportunities.
Additional Comments:
  • Provide any additional comments or feedback about the employee's performance.

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