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Logistics and Transportation

Reverse Logistics Manager

Performance Review Example

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Logistics and Transportation

Reverse Logistics Manager

Job Description:
Oversees the process of managing and optimizing the flow of returned, surplus, or end-of-life goods.
Performance Areas:
Returns Processing and Disposition
  1. How effectively does the manager handle and process customer returns?
  2. Does the manager develop efficient processes for receiving, inspecting, and sorting returns?
  3. How does the manager determine the most appropriate disposition for returned goods?
Refurbishment and Remanufacturing
  1. How well does the manager oversee the refurbishment and remanufacturing of returned products?
  2. Does the manager ensure quality control and safety standards in the refurbishment process?
  3. How does the manager optimize the efficiency and cost-effectiveness of refurbishment operations?
Inventory Management and Redeployment
  1. How effectively does the manager manage inventory of returned and refurbished goods?
  2. Does the manager develop strategies for redeploying or reselling refurbished products?
  3. How does the manager ensure accurate tracking and valuation of reverse logistics inventory?
Warranty and Service Contract Management
  1. How well does the manager handle warranty claims and service contract fulfillment?
  2. Does the manager ensure compliance with warranty terms and conditions?
  3. How does the manager coordinate with suppliers and service providers to resolve warranty issues?
Sustainability and Waste Reduction
  1. How effectively does the manager promote sustainability in reverse logistics operations?
  2. Does the manager implement strategies to reduce waste and minimize environmental impact?
  3. How does the manager explore opportunities for recycling, donation, or responsible disposal?
Data Analysis and Reporting
  1. How well does the manager analyze and report on reverse logistics performance metrics?
  2. Does the manager identify trends and opportunities for improvement through data analysis?
  3. How does the manager communicate reverse logistics insights and recommendations to stakeholders?
Overall Performance:
  • Summarize the employee's performance during the review period.
  • Highlight key strengths and areas for improvement.
Goals and Development:
  • Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
  • Identify areas for professional development and training opportunities.
Additional Comments:
  • Provide any additional comments or feedback about the employee's performance.

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Other 

Logistics and Transportation

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Reverse Logistics Manager

Oversees the process of managing and optimizing the flow of returned, surplus, or end-of-life goods.
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Import/Export Specialist

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Coordinates and oversees the transportation and delivery of goods, ensuring efficient and timely logistics operations.
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