Provides administrative support to property management teams and office operations. Handles tasks such as document management, correspondence, appointment scheduling, and tenant communication.
Performance Areas:
Document Management and Filing
How effectively does the employee manage property-related documents and records?
Does the employee ensure that documents are organized and easily accessible?
Does the employee maintain accuracy and completeness in document filing?
Tenant Communication and Support
How well does the employee communicate with tenants and address their inquiries and requests?
Does the employee provide a helpful and professional response to tenant questions and concerns?
Does the employee assist in coordinating tenant communications and notifications?
Appointment Scheduling and Coordination
How does the employee handle appointment scheduling and coordination for property management teams?
Does the employee manage calendars efficiently, ensuring appointments are scheduled and confirmed?
Does the employee handle scheduling changes and conflicts effectively?
Clerical Tasks and Administrative Support
How effectively does the employee assist in clerical tasks, such as photocopying, faxing, and scanning documents?
Does the employee provide administrative support to property management teams?
Does the employee contribute to efficient office operations and workflow?
Vendor and Contractor Coordination
How well does the employee coordinate with external vendors and contractors for property-related services?
Does the employee ensure timely and efficient vendor services and repairs?
Does the employee maintain vendor relationships and monitor service quality?
Telephone and Email Management
How does the employee manage telephone calls and email communication for property management teams?
Does the employee handle incoming calls and messages professionally and promptly?
Does the employee ensure that important communications are relayed to the appropriate team members?
Overall Performance:
Summarize the employee's performance during the review period.
Highlight key strengths and areas for improvement.
Goals and Development:
Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
Identify areas for professional development and training opportunities.
Additional Comments:
Provide any additional comments or feedback about the employee's performance.
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