Healthcare Provider

Front Office Staff

Performance Review Example

Don't copy/paste.
Write this review right now.
For Free.

Use our web-builder to draft and export your review, using AI to speed up the process.

Start Writing

Healthcare Provider

Front Office Staff

Job Description:

Greet and assist patients, schedule appointments, and manage patient records. Coordinate patient flow and ensure smooth front-office operations. Verify insurance information and handle billing inquiries. Provide exceptional customer service and address patient needs and concerns.

Performance Areas:

Patient Check-In and Registration

How effectively does the Front Office Staff handle patient check-in and registration?
Does the staff verify patient information and insurance details accurately?
How does the staff ensure a welcoming and comfortable environment for patients?

Appointment Scheduling and Management

How well does the Front Office Staff manage patient appointments and schedules?
Does the staff accommodate urgent and routine appointment requests?
How does the staff coordinate with healthcare providers to optimize appointment availability?

Phone and Email Communication

How effectively does the Front Office Staff manage phone calls and emails from patients and caregivers?
Does the staff address patient inquiries and concerns promptly?
How does the staff ensure clear and professional communication?

Patient Records and Documentation

How well does the Front Office Staff handle patient records and documentation?
Does the staff maintain accurate and organized medical records?
How does the staff protect patient privacy and confidentiality?

Insurance Verification and Billing Support

How effectively does the Front Office Staff verify patients' insurance coverage and benefits?
Does the staff assist patients with insurance-related inquiries?
How does the staff support billing processes and payment arrangements?

Patient Flow and Waiting Room Management

How well does the Front Office Staff manage patient flow in the waiting room?
Does the staff minimize patient wait times and optimize appointment schedules?
How does the staff ensure a comfortable and orderly waiting area for patients?

Overall Performance:

Summarize the employee's performance during the review period.
Highlight key strengths and areas for improvement.

Goals and Development:

Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
Identify areas for professional development and training opportunities.

Additional Comments:

Provide any additional comments or feedback about the employee's performance.

Write and export this review. Right now, for free.

Hop into our editor to write your review, with the help of our AI tools, before exporting it as a PDF.

Write your review

Whenever you’re ready, here are 4 ways WorkStory can help you:

The WorkStory Platform: Our all-in-one performance management solution. WorkStory makes it easy to gather continuous feedback, run 360 reviews, and track team progress—all in one place. Perfect for teams looking to move beyond traditional performance reviews.
The Performance Review Builder Tool: Create customized performance reviews that fit your organization’s unique needs. Tailor the reviews to each role, streamline the review process, and focus on growth-oriented feedback.
Performance Review Templates: Access a library of pre-built, best-in-class performance review templates that are ready to use. Whether you need templates for leadership, team members, or cross-functional roles, we’ve got you covered.
HR Document Templates: From onboarding checklists to change management guides, our HR templates are designed to save time and ensure consistency across your organization. Simply download, customize, and implement.

Other

Healthcare Provider

Job Titles

Medical Receptionist

Welcome and assist patients, schedule appointments, and manage patient inquiries. Maintain patient records and handle administrative tasks. Coordinate patient flow and ensure a positive patient experience. Collaborate with healthcare teams to support efficient clinic operations.

Medical Receptionist

Medical Office Manager

Front Office Staff

Physician

Medical Imaging Technologist

Occupational Therapist

Physical Therapist

Registered Nurse (RN)

Pharmacist

Medical Laboratory Technologist

Entertainment and Media

Construction

Logistics and Transportation

Schools

Hotels

Architectural Design Firm