Healthcare Provider

Medical Receptionist

Performance Review Example

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Healthcare Provider

Medical Receptionist

Job Description:
Welcome and assist patients, schedule appointments, and manage patient inquiries. Maintain patient records and handle administrative tasks. Coordinate patient flow and ensure a positive patient experience. Collaborate with healthcare teams to support efficient clinic operations.
Performance Areas:
Patient Check-In and Registration
  1. How effectively does the Medical Receptionist handle patient check-in and registration?
  2. Does the receptionist verify patient information and insurance details accurately?
  3. How does the receptionist ensure a smooth and efficient check-in process?
Appointment Scheduling and Reminders
  1. How well does the Medical Receptionist manage patient appointments and scheduling?
  2. Does the receptionist coordinate with healthcare providers to optimize appointment availability?
  3. How does the receptionist provide appointment reminders to patients?
Phone and Front Desk Communication
  1. How effectively does the Medical Receptionist manage phone calls and inquiries from patients and caregivers?
  2. Does the receptionist address patient questions and concerns promptly?
  3. How does the receptionist maintain a professional and courteous front desk communication?
Patient Records and Documentation
  1. How well does the Medical Receptionist handle patient records and documentation?
  2. Does the receptionist maintain accurate and organized medical records?
  3. How does the receptionist protect patient privacy and confidentiality?
Waiting Room Management
  1. How effectively does the Medical Receptionist manage patient flow and waiting room activities?
  2. Does the receptionist ensure a comfortable and orderly waiting area for patients?
  3. How does the receptionist minimize patient wait times and optimize appointment schedules?
Insurance Verification and Billing Support
  1. How well does the Medical Receptionist assist in verifying patients' insurance coverage and benefits?
  2. Does the receptionist provide support with insurance-related inquiries?
  3. How does the receptionist assist with billing processes and payment arrangements?
Overall Performance:
  • Summarize the employee's performance during the review period.
  • Highlight key strengths and areas for improvement.
Goals and Development:
  • Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
  • Identify areas for professional development and training opportunities.
Additional Comments:
  • Provide any additional comments or feedback about the employee's performance.

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Healthcare Provider

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