Creating Pulse Questions
Since WorkStory is continuously asking team members for their input on one another, it only makes sense that leaders should be able to craft and send their own questions to the group as well, to get a sense of employee engagement and to collect feedback on the employee experience.
With WorkStory's Pulse feature, you're able to craft questions, schedule them to be sent and/or repeat, send them to specific groups, and analyze the results to better inform your decisions.
If you're looking for some inspiration, here are some example questions that teams frequently use to collect input from their team members:
- How likely are you to recommend us as a great place to work? (NPS-style question)
- What's your biggest accomplishment this month?
- What's your biggest challenge right now?
- Who in the past month has gone above and beyond for our team or our customers?
- Do any of our processes seem inefficient to you - how can we fix them?
- What do you need help with?
- Is there anything in your work world that’s causing frustration or delays?
- Are you crystal clear on your role and what you should be working on - if not, what aspects aren’t clear?
- What is the most meaningful part of your job?
- On a scale of 1 to 10, how would you rate your work-life balance?
- As a company, what could we do better?
Team administrators are the only one with access to building and viewing pulse questions
To build a pulse question:
- Click on Tracking in the left-hand menu then click Pulse
- Add your question text
- Select your answer type - these include NPS (multiple choice with NPS formula in use), multiple choice (1-5 or 1-10), Custom multiple choice, and free response
- Select a category - this is just a tag for the type of question being used
- Pick a repeat option - do you want this question to be repeating at specific intervals? For example, monthly or quarterly sends.
- Select a date and time at which you'd like the question to be sent
- From there you can save the question as a draft to be completed later or enable the question which will set it live to be sent
As questions are sent, you can revisit this page to monitor results and view participation.
For more background on effective pulse questions, check out our blog post "Pulse Surveys: A Guide for HR Managers and Decision-Makers".